WABA billing

WhatsApp Business API (WABA) payment consists of two parts: subscription payment and correspondence payment.

WABA subscription payment

Subscription payment is a subscription fee for using the service. The subscription payment is:

— 90 $ when paying WABA for a month,

— 81 $ per month when paying WABA for 6 months,

— 72 $ per month when paying WABA for a year.

The WABA plan offers integration with CRM, all Wazzup features and no limits on dialogues — you can communicate with any number of clients per month. 

Correspondence payments

When you start a conversation with a client, you buy 24-hour correspondence with him. There are four types of paid correspondence in total:

• correspondence began with the template “Alerts, reminders, questions for clients”,
• correspondence started with the template “One-time passwords”,
• correspondence started with the “Marketing” template,
• correspondence began with a response to the client with a regular message.

You can start several parallel sessions with a client within 24 hours. For example, if you send the “Marketing” template to the client, and then the “One-time password” template, you will start two correspondence.

You only pay for the start of a 24-hour conversation, not for each message.

Within 24 hours, you can send a message of the type from which this correspondence was started to each correspondence for free. For example, if you submit a “Marketing” template, after 23 hours you will be able to submit a template of the same category for free. And after 24 hours, the paid session will open again.

If you send the template “Marketing” and then within 24 hours the template “Alerts, reminders, questions for clients” — you will open another paid correspondence. Because the categories of the templates are different.

If you send a client the first template from one category and the second one from another, you will start two paid correspondence. Even if the second template is sent within 24 hours after the first one.

Payment is always debited only after the business is reported. If a client writes to you, and you don’t answer him, it sucks, but it’s free.

How much does a 24-hour WABA session cost

The price per session depends on two conditions:

• In which country the client is located (determined by the code of his telephone number).
• What exactly are you sending to the client: a regular message or a template. If a template, then what category.

Not all correspondence has to be paid. Every month you will have 1000 free 24-hour sessions. They can be spent on correspondence that started with a regular message reply to an incoming message from a client. Free sessions are given on the first of every month.

You will also not have to pay for correspondence if you send a regular message to the client during an active 24-hour session that you started with a template of any category.

We deduct the money for the sessions in the currency of your personal account.

A little tip: if salespeople have to answer the same type of questions frequently, employees can use Wazzup templates in active correspondence — they will go away as normal messages. This way, employees can answer customers quickly, and you won’t have to start multiple correspondence with a customer with WABA templates from different categories.

Where the money is written off from

A WABA subscription has a balance. When you start a session, it is automatically deducted from your balance in the currency of your Wazzup account.

You don’t have to make any manual payments or wait for them to pass. You just need to make sure that you have money on your balance. Turn on notifications in your personal cabinet — we’ll notify you when the money is running out.

FAQ